Friday, August 20, 2010

Renting Cars in Hawaii

There are always first time users arriving at our website  They are often full of questions about who we are and why our prices are so good.  I like to explain a little bit about our company; that we have been in business for over ten years in Hawaii, our philosophy about good customer service, our goal of always providing the lowest available prices and as much information about Hawaii and the car rental as we possibly can.  Having never rented a car online before, newcomers can be a little skeptical about the process.  They want to know what it will cost to book through us, and why our prices are so much better than everywhere else they have looked.    I ask lots of questions when talking to customers on the phone (our toll free phone # is 1 800 292 1930). I try to find out as much information as possible in order to make recommendations on car types and rental locations.  I like to ask questions regarding the number of passengers, the islands they will be traveling to, their luggage requirements, and if they will be visiting areas where parking may be difficult or expensive.  I try to recommend ways to save the customer money, such as packing their own child seats, checking their home car insurance policy and their credit cards for possible savings on car rental insurance coverage, and determining if they will need a vehicle for their entire trip, as well as choosing a vehicle wherever possible from an off airport location to save the $4.50/day customer facility charges.  When visiting certain locations, such as Waikiki, it may be possible to rent a vehicle for only the days when a client may be traveling to other areas of Oahu.  These cars would be available for pick up in the morning and return the same day right in Waikiki, and the car companies provide free shuttle service to the hotels and condos to pick up and return clients.  When visiting more than one island, there are often lots of questions about what to do, where to drive, and even accommodations.  Our website links have much to offer in all of these areas.  By the time I have finished talking to the customer, they are very comfortable dealing with us, and sometimes call  me back just to get further advice on some aspect of our earlier conversation. I love hearing back from clients, as I then know they were happy with the service I gave them, and hopefully we will be their first choice for their next Hawaiian adventure.



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